Friday, 23. February 2024,
09:45
In an affirmation of its relentless dedication to fairness and customer satisfaction, HANSA-PARK has secured the top spot for the third consecutive time in the prestigious industry ranking of the study “Germany's Fairest 2024”. The award, presented by the F.A.Z. Institute, is based on a comprehensive analysis highlighting the park's commitment across product and service quality, value for money, customer satisfaction, employer fairness, and sustainability.
A Study of Considerable Scope
HANSA-PARK's accolade results from an in-depth evaluation by the F.A.Z. Institute, assessing the performance of approximately 12,000 companies over the period from January 1, 2022, to December 31, 2023. Through social listening, 15 million mentions were captured, analyzed, and attributed to the companies. In this rigorous assessment process, HANSA-PARK shone with a perfect score of 100 out of 100 possible points, underscoring its leading role in Germany's theme park sector.
Criteria of Excellence
The recognition by the F.A.Z. Institute is based on a holistic consideration of various key elements, from the quality of products and services to the price-performance ratio, customer satisfaction, fairness as an employer, and commitment to sustainable actions. HANSA-PARK has excelled in all these categories, setting a benchmark for the industry.
Principles of Fairness and Customer Focus
A crucial factor in HANSA-PARK's success is its consistent orientation towards fairness and equality for guests. The park distinguishes itself particularly through its fair pricing policy: there is no surcharge for spontaneous visitors, day tickets are flexibly usable without being tied to a specific visit day. If not used, the tickets offer a full credit of the face value towards the day ticket price in the following year. These principles reflect HANSA-PARK's core philosophy of placing the guest at the center of all business decisions.
A Sustained Commitment to Excellence
The “Germany's Fairest 2024” award from the F.A.Z. Institute for HANSA-PARK underscores the park's ongoing commitment to excellence and fairness in all aspects of its operations. This achievement is not only recognition for the hard work and dedication of the team behind HANSA-PARK, but also a testament to the importance of fairness and customer satisfaction in today's leisure sector.
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